Last updated: 26 July 2026
1. About This Privacy Policy
HG PureWater respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how HG PureWater collects, holds, uses and discloses personal information when you:
- visit or use our website;
- create an account;
- purchase products from us;
- contact us;
- subscribe to marketing communications; or
- otherwise interact with our business.
HG PureWater is operated by:
Legal entity: AUSTRALIAN HOME GUARDS PTY LTD
Trading name: HG PureWater
ABN: 63 638 977 572
Business address: 11/85 Whitehorse Rd, Blackburn VIC 3130
Email: info@hgpurewater.com.au
Telephone: 1300 883 058
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
2. What Personal Information We Collect
The types of personal information we may collect include:
Contact information
This may include your:
- name;
- email address;
- telephone number;
- billing address; and
- delivery address.
Account information
If you create an account on our website, we may collect:
- your username or account email address;
- account preferences;
- order history; and
- information associated with your customer account.
Passwords are stored in a protected form through the website system. We cannot view your password in plain text.
Order and transaction information
When you place an order, we may collect:
- products ordered;
- order value;
- billing and delivery details;
- delivery instructions;
- order status;
- transaction identifiers;
- payment status;
- refund or return information; and
- communications relating to the transaction.
Payment information
Payments are processed through PayPal.
HG PureWater does not ordinarily receive or store your complete payment card number, card security code or full PayPal login credentials.
We may receive limited information from PayPal, such as:
- your name;
- your email address;
- your billing or delivery details;
- the payment amount;
- the payment status;
- the transaction reference number; and
- information necessary to process a refund or resolve a payment issue.
PayPal collects and processes payment information in accordance with its own privacy statement and user agreements.
Communications
When you contact us, we may collect the information included in your enquiry, including:
- your name and contact details;
- the content of your message;
- product or order information;
- complaint details; and
- records of our response.
Technical and website information
When you use our website, our website and hosting systems may automatically collect limited technical information, including:
- your Internet Protocol address;
- browser type;
- device type;
- operating system;
- pages requested;
- date and time of access;
- referring website;
- website error information; and
- security and server log information.
We use this information to operate, secure and maintain the website, investigate technical problems and protect against unauthorised or fraudulent activity.
3. How We Collect Personal Information
We generally collect personal information directly from you when you:
- place an order;
- create or update an account;
- submit a contact form;
- communicate with us by email or telephone;
- request a refund, return or replacement;
- subscribe to marketing communications; or
- otherwise provide information to us.
We may also collect information from third parties involved in providing our services, including:
- PayPal;
- delivery and courier providers;
- our website hosting provider;
- WordPress and WooCommerce service providers;
- technical support providers; and
- fraud prevention, accounting or professional service providers.
We may collect technical information automatically through cookies, server logs and similar website technologies.
4. Why We Collect and Use Personal Information
We may collect, hold and use personal information to:
- process and fulfil orders;
- process payments and refunds;
- arrange delivery;
- communicate with you about an order;
- create and manage customer accounts;
- provide customer service;
- respond to enquiries, complaints and product concerns;
- administer returns, warranties and replacements;
- maintain and improve our website;
- identify and resolve technical problems;
- prevent fraud, misuse and unauthorised access;
- maintain business, taxation and accounting records;
- enforce our website terms and other agreements;
- comply with applicable laws and lawful requests;
- establish, exercise or defend legal claims; and
- send marketing communications where we have permission or are otherwise legally permitted to do so.
We will not use personal information for an unrelated purpose unless you have consented to that use or the use is otherwise permitted or required by law.
5. What Happens if You Do Not Provide Information
You may browse general areas of our website without identifying yourself.
However, if you do not provide information required for an order, payment or delivery, we may be unable to:
- accept or fulfil your order;
- process your payment;
- deliver products;
- provide a refund or replacement;
- respond properly to your enquiry; or
- provide another requested service.
6. WordPress and WooCommerce
Our website is built using WordPress and WooCommerce and is hosted by a third-party hosting provider.
Information submitted through the website may be stored in the website database and in backups maintained by us or our hosting provider.
WordPress and WooCommerce may process information required to:
- operate the online store;
- maintain your shopping cart;
- process checkout;
- manage customer accounts;
- record orders;
- administer refunds and returns;
- maintain website security; and
- provide website functionality.
Our website is hosted by Nexigen Digital Pty Ltd trading as VentraIP. VentraIP’s primary website hosting infrastructure and customer hosting data are located in Australia.
7. Payments Through PayPal
When you select PayPal as your payment method, you may be redirected to PayPal or shown a PayPal payment interface.
Payment information that you provide directly to PayPal is collected and processed by PayPal rather than HG PureWater.
PayPal may use your information to:
- authorise and process the payment;
- verify your identity;
- prevent fraud;
- manage disputes and chargebacks;
- comply with financial and regulatory requirements; and
- provide its payment services.
HG PureWater does not control how PayPal independently handles information collected through PayPal’s services. You should review PayPal’s privacy statement before using its services.
8. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- process an order;
- receive payment;
- deliver products;
- provide website hosting or technical support;
- provide customer support;
- prevent or investigate fraud;
- comply with legal obligations; or
- operate and administer our business.
Recipients may include:
- PayPal;
- delivery and courier providers;
- website hosting providers;
- WordPress or WooCommerce support providers;
- information technology and cybersecurity providers;
- accountants, auditors, insurers and legal advisers;
- government agencies, regulators, courts or law-enforcement bodies where required or authorised by law; and
- a purchaser, successor or adviser involved in a proposed or completed sale, merger, restructuring or transfer of our business.
We do not sell personal information to third parties.
Service providers are only given information reasonably necessary for them to perform their services, subject to their contractual obligations, privacy policies and applicable laws.
9. Overseas Processing and Disclosure
Our primary website hosting infrastructure is located in Australia. However, some third-party service providers, including PayPal and their related companies or service providers, may store, process or access personal information outside Australia. Where it is practicable to identify the relevant countries or regions, we will include that information in this Privacy Policy.
10. Cookies
Cookies are small data files stored on your browser or device.
Our website uses cookies and similar technologies that are necessary or useful for operating the WordPress and WooCommerce store. These may be used to:
- maintain your shopping cart;
- remember items added to your cart;
- maintain a website session;
- enable checkout;
- support account login;
- remember basic website preferences;
- protect the website from misuse;
- prevent fraudulent activity; and
- diagnose website errors.
Some cookies expire when you close your browser, while others may remain on your device for a limited period.
You can configure your browser to block or delete cookies. However, blocking necessary cookies may prevent parts of the website, including the shopping cart, customer account or checkout process, from working correctly.
At the date of this Privacy Policy, HG PureWater does not use Google Analytics, Google Ads or Meta Pixel on the website.
If we introduce analytics or advertising technologies in the future, we will update this Privacy Policy and, where required, provide appropriate notice or consent controls.
11. Marketing Communications
We may send you information about HG PureWater products, offers or business updates where:
- you have subscribed to receive marketing communications;
- you have otherwise consented; or
- sending the communication is otherwise permitted by law.
Marketing communications will identify HG PureWater as the sender and include a method for unsubscribing.
You can unsubscribe at any time by:
- using the unsubscribe link in a marketing email; or
- contacting us at info@hgpurewater.com.au.
We will process valid unsubscribe requests in accordance with applicable law.
Unsubscribing from marketing communications will not prevent us from sending necessary service communications, such as:
- order confirmations;
- payment or refund notices;
- delivery updates;
- product safety information; or
- responses to an enquiry you have submitted.
We will not automatically add you to a marketing list merely because you made a purchase unless we have an appropriate basis for doing so.
12. Security
We take reasonable administrative, technical and organisational precautions designed to protect personal information against:
- loss;
- misuse;
- interference;
- unauthorised access;
- unauthorised disclosure;
- alteration; and
- destruction.
These precautions may include:
- access controls;
- password protection;
- software updates;
- website security measures;
- encrypted connections;
- restricted administrative access;
- backups; and
- the use of reputable service providers.
Although we take reasonable precautions, no method of internet transmission, electronic storage or website security is completely secure. We cannot guarantee that unauthorised access, cyberattacks or other security incidents will never occur.
Where applicable, we will assess and respond to data breaches in accordance with our legal obligations.
13. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.
Retention periods may depend on:
- whether an order is pending, completed, cancelled or refunded;
- whether you maintain a customer account;
- taxation, accounting and corporate record-keeping requirements;
- warranty and product support periods;
- fraud prevention requirements;
- payment disputes or chargebacks;
- actual or potential legal claims; and
- backup and technical recovery requirements.
Order, invoice, payment and transaction records may need to be retained for a number of years to satisfy legal, taxation, accounting and dispute-resolution requirements.
When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to delete it, anonymise it or securely dispose of it.
Information may remain temporarily in secure backups until those backups are overwritten or deleted through the normal backup cycle.
14. Accessing and Correcting Your Information
You may request access to personal information that we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.
You may submit a request by contacting our Privacy Officer at:
Email: info@hgpurewater.com.au
Postal address: 11/85 Whitehorse Rd, Blackburn VIC 3130
Telephone: 1300 883 058
Please provide enough information for us to identify you and understand your request.
We may need to verify your identity before providing access or making a correction.
We will respond within a reasonable period. We may refuse access or correction where permitted or required by law. If we refuse a request, we will provide an explanation where required and inform you of available complaint options.
15. Deletion Requests
You may ask us to delete personal information that we hold about you.
We will consider the request and delete or anonymise information where it is lawful and reasonable to do so.
We may need to retain certain information where it is required or reasonably necessary for:
- taxation or accounting records;
- order and payment records;
- fraud prevention;
- warranties or product support;
- payment disputes or chargebacks;
- legal claims;
- regulatory requirements; or
- another lawful business purpose.
Deleting an account may not result in the deletion of all information associated with previous transactions.
16. Privacy Complaints
If you believe that we have mishandled your personal information or breached an applicable privacy obligation, please contact our Privacy Officer.
Your complaint should include:
- your name and contact details;
- a description of the issue;
- relevant dates, orders or communications; and
- the outcome you are seeking.
We will:
- acknowledge your complaint within a reasonable period;
- investigate the matter fairly;
- contact you if further information is required; and
- provide a response within a reasonable period after completing our investigation.
Contact details for privacy complaints are:
Privacy Officer: Privacy Compliance Officer
Email: info@hgpurewater.com.au
Postal address: 11/85 Whitehorse Rd, Blackburn VIC 3130
Telephone: 1300 883 058
Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be able to submit a complaint to the Office of the Australian Information Commissioner.
17. External Websites
Our website may contain links to third-party websites, including PayPal and other service providers.
We are not responsible for the privacy, security or content practices of third-party websites. When you leave our website, the third party’s own privacy policy and terms will apply.
We encourage you to review the privacy policy of any third-party website before providing personal information.
18. Children’s Privacy
Our website and products are intended for a general audience and are not specifically directed at children.
We do not knowingly collect personal information directly from children without appropriate consent or authorisation.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter.
19. Business Transfers
If HG PureWater or the business operating HG PureWater is sold, merged, reorganised or transferred, personal information may be disclosed or transferred as part of that transaction.
Any recipient will be required to handle the information in accordance with applicable privacy laws and the terms of this Privacy Policy, unless you are notified otherwise.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our website;
- changes to our service providers;
- changes to our business practices;
- changes to technology; or
- changes to applicable laws.
The updated policy will be published on our website with a revised “Last updated” date.
Material changes may also be communicated through the website or by another appropriate method.
21. Contact Us
For questions, access or correction requests, deletion requests or privacy complaints, please contact:
Privacy Compliance Officer
HG PureWater
Legal entity: AUSTRALIAN HOME GUARDS PTY LTD
ABN: 63 638 977 572
Email: info@hgpurewater.com.au
Telephone: 1300 883 058
Postal address: 11/85 Whitehorse Rd, Blackburn VIC 3130