Straightforward product support information for HG PureWater customers.
Water Softening & Under-Sink Reverse Osmosis Systems
2-year product warranty.
Whole-House Water Filtration Systems
10-year product warranty.
Other Products and Accessories
1-year product warranty, including water softening systems.
Consumable Items
Replaceable filters, RO membranes and filtration media are consumable items and are excluded from the voluntary product warranty once installed, used or exposed to water.
Need warranty support?
Use the Contact page and include your order details and product model.