Customer Reviews

5.0· Based on Google reviews

Read customer experiences with HG PureWater filtration products, installation and support. Reviews are sourced from Google Business Profile.

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All Google Reviews

★★★★★30/06/2026

Nice customer service with quick response.

★★★★★28/06/2026

Extremely good especially when we live in an old apartment. Installation is also taken care of. Highly recommended

★★★★★26/06/2026

Fantastic experience. Fast, professional, and reliable installation. Very happy with the product!

★★★★★14/06/2026

Consultation 5 star Product 5 star Installation 5 star Very satisfied with HG PureWater

★★★★★12/06/2026

Lewis came to our home to install a water filter at our kitchen sink. He was on time, pleasant to deal with, and provided helpful advice.

★★★★★11/06/2026

Great product! We are so happy to have clean water for our family. We’ve been customers for over a year now and are extremely happy with both the product and…

Great product! We are so happy to have clean water for our family. We’ve been customers for over a year now and are extremely happy with both the product and the outstanding customer service. The red indicator in the picture is to show you bottom filler need a replacement. I have just order the my first replacement filler everything is easy and fast. ☺️

★★★★★11/06/2026

Just had our third HG Pure Water system installed! We keep coming back because we truly trust both the quality of their filtration systems and their exceptional customer service. The…

Just had our third HG Pure Water system installed! We keep coming back because we truly trust both the quality of their filtration systems and their exceptional customer service. The team is always professional, friendly, and reliable. Since installing a water filtration system, our family has felt much more confident about the water we drink every day. Highly recommend HG Pure Water to anyone looking for a quality water filtration solution!

★★★★★06/06/2026

It has been used for more than a year, and the experience is very good It feels good to use conveniently and safely.

★★★★★05/06/2026

(Translated by Google) One of the best things I've used in my new home; the installer was incredibly professional. It's also very convenient for pet-owning families. Whether for drinking or…

(Translated by Google) One of the best things I've used in my new home; the installer was incredibly professional. It's also very convenient for pet-owning families. Whether for drinking or cooking, the water is so smooth; I feel so much more at ease drinking water every day. The installer was very thorough and experienced; he even helped me unclog the ice maker in the refrigerator, instantly elevating the quality of life in my home. (Original) 新家最好用的东西之一，师傅安装特别专业。对于有宠家庭也很方便。无论日常饮用还是做饭，太丝滑了，每天喝水放心多了。师傅上门安装非常认真，经验也非常丰富，还帮我通了冰箱的制冰机，家里的幸福感一下就提升了

★★★★★05/06/2026

(Translated by Google) I absolutely have to give this a huge thumbs up! One of the biggest anxieties I had after moving to Australia was the daily water supply, and…

(Translated by Google) I absolutely have to give this a huge thumbs up! One of the biggest anxieties I had after moving to Australia was the daily water supply, and HUG PUREWATER completely solved that problem. I have a countertop water purifier, and the machine shows that the TDS value of water coming from a regular tap is close to 300, but after being filtered through PureWater, the value is only in the tens, which is exactly the optimal range for drinking water. It's so convenient! The installation technician was also very helpful! (Original) 一定要给个大大的好评！搬来澳洲最焦虑的就是日常用水，让HUG PUREWATER圆满解决了。我有一台台式净水器，机器显示从普通水龙头接出来的水TDS值接近300，接purewater过滤之后的值只有几十，刚好是饮用水的最佳范围，真是太方便了！安装师傅态度也很好！

★★★★★04/06/2026

I’m very happy with this filter tap. The water tastes noticeably cleaner and fresher. The tap is easy to use, looks great in the kitchen, and the installation was done…

I’m very happy with this filter tap. The water tastes noticeably cleaner and fresher. The tap is easy to use, looks great in the kitchen, and the installation was done super fast and easy by the handyman. Water flow remains strong, and having filtered water available directly from the tap is both convenient and cost-effective compared to buying bottled water. Overall, it’s a high-quality product that has made a real difference to our household. Highly recommended.

★★★★★03/06/2026

I’ve been wanting to get a water filter for a long time because the water quality in Sydney always leaves mineral buildup at the bottom of my kettle, and I…

I’ve been wanting to get a water filter for a long time because the water quality in Sydney always leaves mineral buildup at the bottom of my kettle, and I constantly have to clean it with baking soda. Since installing this water filter, it’s been incredibly convenient and gives me much more peace of mind. After placing the order, the installation was arranged very quickly. The technician who came to install it was professional, friendly, and provided excellent service. Thank you so much! 😊

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Reviews sourced from Google Business Profile.